Setting Up My Account
I'm Not Able to Register
Go through the below steps to see why you are having an issue registering your account.
If you have already registered your account and logged in previously - see our Logging In article for more information.
Were You Invited?
You cannot create an account until you are first invited by your loved one's senior care center. They will send an invite to the email or mobile phone number your provide to them.
- Contact the facility to have them send you an invite!
Is Your Registration Code Correct?
Your invitation includes a single-use, unique registration code that only can be used by you to start creating your How's Mom account. This code expires after a certain time if unused.
- Contact the facility or submit a support ticket to verify your registration code
Validate Your Loved One's Identity
To successfully register you must successfully provide details on your loved one's identify. It may happen the facility has recorded the information differently than you.
- Contact the facility or submit a support ticket to get this issue resolved.